Owners FAQ

The following conditions apply to our guarantees:

Eviction Guarantee:

• The tenant must be placed by HomeVault.
• The following additional costs are not covered: costs of an appeal, a jury trial, when a tenant is awarded legal fees, if a tenant contests an eviction and the judge awards a hearing, or losses due to acts of God. 
• The guarantee is exclusively available for owners enrolled in our Platinum Plan.

Uninterrupted Rent Guarantee

• The guarantee is available in the event in which HomeVault institutes legal proceedings for eviction against a tenant that HomeVault has placed.
• The amount paid is up to, but not exceeding the equivalent of one month’s rent as specified in the existing tenant lease agreement, or the agreed rent price at the time of termination of tenant occupancy.
• Physical property damage, evictions or losses due to acts of God are not covered. 
• This guarantee is available only for owners enrolled in our Platinum Plan.

It really depends on your rental property and what you are trying to achieve. Our Silver Plan is developed for early-stage investors seeking to learn the intricacies of investment property management but with an added protection layer of professional oversight by our experienced team. This plan is perfect for DIY investment enthusiasts.

The Gold Plan is designed for investors who value their time, treating their investment property as a business. If you are looking to delegate all aspects of property management and maintenance to our experienced team, while you focus on what matters in your life, this program is for you. Our Investment property acquisition, sale, and consulting services are included in this program.

The Platinum Plan is designed for the avid investor who is actively looking to build wealth by growing their Real Estate investment portfolio. The program includes full professional management services backed by our Uninterrupted Rent and Eviction Guarantees. Our Investment property acquisition, sale, and consulting services are included in this program.

On the other hand, our Guaranteed Income Plan is a non-property management plan designed to free up your schedule, avoid rental income fluctuations, and make your rental property a continuously profitable investment.

All our plans include the services below, and, depending on your choice, many more additional services!

• Tenant Placement
• Rent Collection
• Monthly Reporting
• Full property management
• 24/7 access to property management data and access to our support team
• Online Owner Portal

For additional services dependent on the Plan of your choice, please check our Pricing Page.

While there are some exceptions, we generally offer services in an area within a 30-minute drive from our offices. If your property is close to one of our service areas, but you are unsure if we service your location please write us at hello@homevault.com, or book a call with our sales team, and we’ll let you know if we serve your area.

To better enable HomeVault to pay expenditures as they become due, owner’s accounts have a required ‘minimum balance’ or maintenance reserve. Owners can replenish these funds via the HomeVault online owner portal using electronic funds or credit card.

Owners may be expected to be involved in common and routine repairs approximately exceeding $500, excluding any taxes or maintenance coordination fees, and HVAC, water heater, appliance issues or other uncommon or licensed trade repairs approximately exceeding $1500, excluding any taxes or maintenance coordination fees.

Turnovers typically take less than 7 days, but they may take longer depending on a number of factors, including the amount of work required and the availability of vendors, which can fluctuate at different times of the year.